Terms of Service

By submitting a demo request, activating an account, or using GenixEdu in any capacity, the institution (referred to as “Client”) and its authorised users agree to these Terms in full. Use of the platform by any authorised staff member constitutes acceptance on behalf of the Client institution.

GenixEdu is a cloud-based education management platform developed and operated by TronicGen (Pvt) Ltd, incorporated in Sri Lanka. The platform provides tools for student enrolment, attendance, fee collection, exam marks, SMS parent notifications, and administrative reporting.

When you submit a demo request, TronicGen will create an institution account and provide login credentials. Demo accounts are provided free of charge for a period of 7 days with full access to all platform features.

At the end of the trial, the account will be suspended unless a paid subscription is activated. Your data is retained for 30 days after suspension before permanent deletion. TronicGen reserves the right to decline any demo request at its discretion.

Paid subscriptions are billed monthly in advance. Pricing is available on the Pricing page and is subject to change with 30 days notice. Overdue invoices (unpaid for more than 14 days) may result in account suspension. TronicGen does not offer refunds for partial months.

Each plan includes resource limits (students, batches, subjects, staff). When you reach 100% of a limit, a 14-day grace period begins during which you may continue adding up to 110% of your limit. After 14 days over the limit, the account will be automatically suspended until the plan is upgraded or usage is reduced. TronicGen will notify you by email and SMS when limits are approached or exceeded.

TronicGen grants the Client institution a non-exclusive, non-transferable, revocable licence to access and use GenixEdu solely for internal student management purposes. This licence does not permit:

• Sublicensing or reselling access to any third party
• Copying, modifying, or reverse-engineering any part of the platform
• Using GenixEdu for any institution other than the licensed entity
• Extracting or scraping platform data by automated means

• Ensure all staff who access GenixEdu are authorised and appropriately trained
• Maintain confidentiality of login credentials, PINs, and OTP codes
• Enter accurate, lawful, and up-to-date student and administrative data
• Obtain appropriate consent from parents or guardians before collecting student data
• Use the SMS feature responsibly and only for official communications
• Promptly report any suspected unauthorised access to TronicGen

• Attempting to access another institution's data or system components
• Uploading or inputting malicious code, viruses, or harmful content
• Using the platform for any unlawful purpose
• Impersonating another user or misrepresenting identity
• Sending unsolicited, misleading, or harassing SMS messages through the platform

All student records, attendance data, fee records, and other content entered into GenixEdu belong to your institution. TronicGen does not claim ownership of your data and does not use it for commercial purposes, advertising, or profiling.

Your institution's data is fully isolated from all other institutions. TronicGen staff may access your data only for support, technical investigation, or legal compliance purposes. We do not disclose your data to third parties except as required by Sri Lankan law or as necessary to operate the platform (e.g. SMS gateway for parent notifications).

By using the SMS and email features, the institution confirms that all parent contact details were lawfully collected with appropriate consent, and that messages sent are accurate and within official scope. TronicGen is not liable for message delivery failures or third-party service outages.

All software, design, branding, and documentation comprising GenixEdu are the intellectual property of TronicGen. The GenixEdu name and logo may not be used without prior written consent.

To the fullest extent permitted by law, TronicGen is not liable for indirect, incidental, or consequential damages arising from use of the platform. TronicGen's total liability shall not exceed the service fees paid by your institution in the 3 months preceding any claim.

Either party may terminate the account at any time. Upon termination, your data will be retained for 30 days before permanent deletion. You may request a data export within this period by contacting TronicGen. TronicGen may suspend or terminate accounts immediately for breach of these Terms, non-payment, or harmful activity.

TronicGen reserves the right to update these Terms at any time. Material changes will be notified via email at least 14 days before taking effect. Continued use constitutes acceptance.

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.